Subcontractors
Floating
Competency Review
Orientation of Providers
Providers and Independent Contractors
Incidents, Errors, and Tracking System
Communicating Occupational Safety Hazards/Events
Requirements for Staff Specified
Staff Matching Requirements
Conflict of Interest
Records Review
Report of changes to The Joint Commission

RAO Radiologists, Inc. dba Pulse Healthcare Services is dedicated to enhancing quality care by placing skilled professionals with healthcare systems where they’re needed most—leveraging cost-effective, proven workforce delivery models powered by state-of-the-art technology. Importantly, Pulse Healthcare Services complies with The Joint Commission to ensure the delivery of safe and quality patient care.

As a recipient of The Joint Commission’s Gold Seal of Approval®, Pulse is proud to have the experience, resources, and connections to effectively and responsibly serve both clients and job seekers. Plus, our travel healthcare agency is always committed to going above and beyond. To assure compliance with The Joint Commission Standards for Healthcare Staffing Services, Pulse Healthcare Services provides the following statement affirming our commitments to healthcare professionals and organizations.

Subcontractors

Pulse Healthcare Services will not en gage subcontractors to provide services unless agreed to in advance by the customer.

Floating

Assigned Providers may only be placed in assignments that match the job description for which Pulse Healthcare Services assigns them. If an employee is asked to float to another department, the department must be a like department or unit and the float employee must have demonstrated previous competency and have appropriate certifications and credentials for that department/unit. Assigned Providers should only be floated to areas of comparable clinical acuity.

Competency Review

Pulse Healthcare Services strives to maintain high quality healthcare staffing services through its pre-employment and ongoing competency assessment. The assessment is based on the techniques, procedures, technology, and skills needed to provide safe and quality care, treatment, and services to the populations served by the customer upon completion of Pulse Healthcare Services orientation.  We also ask that the Client cooperate in a review or evaluation of each Assigned Provider, relative to the provider’s ability to perform specific job functions upon completion of provider’s assignment or shift. The Client’s feedback is highly valuable for the accurate assessment and reassessment of the competence of the Assigned Provider on an ongoing basis, which is based on client reports on clinical performance. In the absence of feedback, we will assume that our employees are meeting performance expectations.

Orientation of Providers

Pulse Healthcare Services attempts to provide a comprehensive and thorough orientation on the company’s policies and procedures, as well as in-service training that reflects current compliance standards and promotes safe and quality healthcare delivery. Together, with the Client, we will work to orient Assigned Providers to the facility and its rules and regulations, policies, and procedures—including dress code, physical layout, and equipment—and to validate competency and ability of Assigned Provider to properly use equipment.

Providers and Independent Contractors

As the provider of staffing services, Pulse Healthcare Services will be the employer of Assigned Providers and shall not by reason of their temporary assignment with the Client through Pulse Healthcare Services become providers of the Client. At its sole discretion, Pulse Healthcare Services reserves the right to utilize Independent Contractors in addition to its providers to assist in the provision of all agreed upon healthcare supplemental staffing services.

Incidents, Errors, and Tracking System

Upon notification of incidents and/or errors, Pulse Healthcare Services shall document and track all unexpected incidents, including errors, sentinel events, and other events, such as injuries and safety hazards related to the care and services provided, utilizing its data gathering tools. Information gathered, tracked, and analyzed is to be shared and reported appropriately to customers, regulatory bodies, and The Joint Commission as required.

Communicating Occupational Safety Hazards/Events

It shall be the responsibility of the Client to notify Pulse Healthcare Services within 24 hours of any occupational safety hazard/event. The Client agrees to initiate communication with Pulse Healthcare Services whenever an incident/injury report related to the Assigned Provider is completed.

Staff Matching Requirements

The requirements of staff sent to the Client by Pulse Healthcare Services are to be determined by the Client as part of the written agreement between the two parties. It is Pulse Healthcare Services’ obligation to comply with the requirements of the Client by supplying staff that have the documented competencies, credentials, health screening, and experience to satisfy the requirements specified by the Client in order to deliver safe and quality patient care.

Requirements for Staff Specified

Pulse Healthcare Services shall verify the Assigned Provider’s licensure, certification, education, and work experience to assure they are competent and possess the skills and experience that match requirements for the assignment. Matching the specified requirements of the assignment may include the use of new grad practitioners upon the request or approval of the Client.

Conflict of Interest

Pulse Healthcare Services discourages any conflict of interest as defined by what occurs when an interested person has a financial interest individually or as it relates to a family member, which is disclosed as or found to (a) impair the individual’s objectivity or (b) create an unfair competitive advantage for any person or organization other than Pulse Healthcare Services. Conflict of interest means more than individual bias. There must be a financial interest that could directly affect the work or services of personnel to be considered a conflict. Pulse Healthcare Services reviews and evaluated this on an annual basis.

Records Review

When requested, Pulse Healthcare Services will provide The Joint Commission with all official records and reports of licensing, examining, reviewing, or planning bodies.

Report of changes to The Joint Commission

Pulse Healthcare Services shall notify The Joint Commission in writing within 30 days of a change in ownership, control, location, capacity, or services offered.

RAO Radiologists, Inc. dba Pulse Healthcare Services is dedicated to enhancing quality care by placing skilled professionals with healthcare systems where they’re needed most—leveraging cost-effective, proven workforce delivery models powered by state-of-the-art technology. Importantly, Pulse Healthcare Services complies with The Joint Commission to ensure the delivery of safe and quality patient care.

As a recipient of The Joint Commission’s Gold Seal of Approval®, Pulse is proud to have the experience, resources, and connections to effectively and responsibly serve both clients and job seekers. Plus, our travel healthcare agency is always committed to going above and beyond. To assure compliance with The Joint Commission Standards for Healthcare Staffing Services, Pulse Healthcare Services provides the following statement affirming our commitments to healthcare professionals and organizations.

Subcontractors
Subcontractors

Pulse Healthcare Services will not en gage subcontractors to provide services unless agreed to in advance by the customer.

Floating
Floating

Assigned Providers may only be placed in assignments that match the job description for which Pulse Healthcare Services assigns them. If an employee is asked to float to another department, the department must be a like department or unit and the float employee must have demonstrated previous competency and have appropriate certifications and credentials for that department/unit. Assigned Providers should only be floated to areas of comparable clinical acuity.

Competency Review
Competency Review

Pulse Healthcare Services strives to maintain high quality healthcare staffing services through its pre-employment and ongoing competency assessment. The assessment is based on the techniques, procedures, technology, and skills needed to provide safe and quality care, treatment, and services to the populations served by the customer upon completion of Pulse Healthcare Services orientation.  We also ask that the Client cooperate in a review or evaluation of each Assigned Provider, relative to the provider’s ability to perform specific job functions upon completion of provider’s assignment or shift. The Client’s feedback is highly valuable for the accurate assessment and reassessment of the competence of the Assigned Provider on an ongoing basis, which is based on client reports on clinical performance. In the absence of feedback, we will assume that our employees are meeting performance expectations.

Orientation of Providers
Orientation of Providers

Pulse Healthcare Services attempts to provide a comprehensive and thorough orientation on the company’s policies and procedures, as well as in-service training that reflects current compliance standards and promotes safe and quality healthcare delivery. Together, with the Client, we will work to orient Assigned Providers to the facility and its rules and regulations, policies, and procedures—including dress code, physical layout, and equipment—and to validate competency and ability of Assigned Provider to properly use equipment.

Providers and Independent Contractors
Providers and Independent Contractors

As the provider of staffing services, Pulse Healthcare Services will be the employer of Assigned Providers and shall not by reason of their temporary assignment with the Client through Pulse Healthcare Services become providers of the Client. At its sole discretion, Pulse Healthcare Services reserves the right to utilize Independent Contractors in addition to its providers to assist in the provision of all agreed upon healthcare supplemental staffing services.

Incidents, Errors, and Tracking System
Incidents, Errors, and Tracking System

Upon notification of incidents and/or errors, Pulse Healthcare Services shall document and track all unexpected incidents, including errors, sentinel events, and other events, such as injuries and safety hazards related to the care and services provided, utilizing its data gathering tools. Information gathered, tracked, and analyzed is to be shared and reported appropriately to customers, regulatory bodies, and The Joint Commission as required.

Communicating Occupational Safety Hazards/Events
Communicating Occupational Safety Hazards/Events

It shall be the responsibility of the Client to notify Pulse Healthcare Services within 24 hours of any occupational safety hazard/event. The Client agrees to initiate communication with Pulse Healthcare Services whenever an incident/injury report related to the Assigned Provider is completed.

Requirements for Staff Specified
Requirements for Staff Specified

Pulse Healthcare Services shall verify the Assigned Provider’s licensure, certification, education, and work experience to assure they are competent and possess the skills and experience that match requirements for the assignment. Matching the specified requirements of the assignment may include the use of new grad practitioners upon the request or approval of the Client.

Staff Matching Requirements
Staff Matching Requirements

The requirements of staff sent to the Client by Pulse Healthcare Services are to be determined by the Client as part of the written agreement between the two parties. It is Pulse Healthcare Services’ obligation to comply with the requirements of the Client by supplying staff that have the documented competencies, credentials, health screening, and experience to satisfy the requirements specified by the Client in order to deliver safe and quality patient care.

Conflict of Interest
Conflict of Interest

Pulse Healthcare Services discourages any conflict of interest as defined by what occurs when an interested person has a financial interest individually or as it relates to a family member, which is disclosed as or found to (a) impair the individual’s objectivity or (b) create an unfair competitive advantage for any person or organization other than Pulse Healthcare Services. Conflict of interest means more than individual bias. There must be a financial interest that could directly affect the work or services of personnel to be considered a conflict. Pulse Healthcare Services reviews and evaluated this on an annual basis.

Records Review
Records Review

When requested, Pulse Healthcare Services will provide The Joint Commission with all official records and reports of licensing, examining, reviewing, or planning bodies.

Report of changes to The Joint Commission
Report of changes to The Joint Commission

Pulse Healthcare Services shall notify The Joint Commission in writing within 30 days of a change in ownership, control, location, capacity, or services offered.

LOCATION: Pulse Healthcare Services is headquartered in Vienna, VA.

OFFICE HOURS: Pulse Healthcare Services’ core business hours are Monday to Friday, 9am to 5:30pm.
TELEPHONE NUMBER: Our local telephone number is 1-866-785-7376.
OUT OF HOURS ASSISTANCE: Pulse Healthcare staff are available to clients and employees 24 hours a day, seven days a week. When Pulse Healthcare Services offices are closed, a Pulse Healthcare Services employee is on call and available to meet the needs of customers and employees.
OUT OF HOURS TELEPHONE: Outside of normal business hours, in the event of an emergency, please contact us at 301-799-3265.

EMERGENCY INFORMATION: In the event of an emergency, natural disaster, or other uncontrollable event, Pulse Healthcare Services will continue to provide service to you through our corporate network from a location where phones and computers are functional. Pulse Healthcare Services will do everything possible to support you in meeting your needs during crisis. A copy of our Emergency Management Plan is available upon request.

Finally, our goal is to always provide you with a consistent level of service. If for any reason you are dissatisfied with our service or the service provided by one of our healthcare professionals, we encourage you to contact our Project Manager, Human Resources Manager, or President to discuss the issue. Pulse Healthcare Services has processes in place to resolve customer complaints in an effective and efficient manner. If the resolution does not meet your expectations, we encourage you to call the Pulse Healthcare Services corporate office at 1-866-785-7376. A corporate representative will work with you to resolve your concern.

Any individual or organization that has a concern about the quality and safety of patient care delivered by Pulse Healthcare Services healthcare professionals, which has not been addressed by Pulse Healthcare Services management, is encouraged to contact The Joint Commission’s Office of Quality Monitoring. Report any concerns or register complaints about a Joint Commission–certified organization by calling 1-800-994-6610 or emailing complaint@jointcommission.org. Pulse Healthcare Services demonstrates commitment to quality by taking no retaliatory or disciplinary action against providers when they do report safety or quality of care concerns to the Joint Commission.